Refund policy

In reality, not every customer will find absolute satisfaction in their purchased item. Recognizing this, we extend our assurance to you: if the product you've received doesn't meet your needs, we offer a 14-Day No Quibble Refund policy. This provision grants you the peace of mind to assess your purchase thoroughly within this timeframe, ensuring your contentment with your online acquisitions.

Aligned with the Consumer Contract Regulations implemented on 13/06/2014, you reserve the unconditional right to cancel your order within 14 days of its delivery, whether the transaction occurred online, over the phone, or via catalogue, sans explanation.

The commencement of this 14-day period begins from the day of delivery. To initiate the cancellation process, kindly notify us via email or letter, as phone cancellations cannot be accommodated.

Returns often stem from the mismatch between chosen goods and their intended purpose, particularly regarding size suitability or functional needs. Prior to purchase, should you harbour doubts, we encourage you to consult our Sales Team via email or phone to ensure informed decisions, minimizing the likelihood of returns and any ensuing additional costs.

In the event of a return, adherence to our legal obligations entails a full refund on the purchase price, contingent upon the goods being returned in their original packaging and in an unused, resalable condition. Regrettably, we cannot refund additional delivery fees incurred due to unsuitability, with return costs borne by the customer.

Initiating Returns:

Kindly inform us via email or other durable medium within 14 days of delivery of your intent to return your order. Our returns team will then guide you through the process, including sharing necessary images, sending a returns form, detailing costs, and arranging a suitable collection date, albeit subject to network demands.

Return Methods:

For your convenience, we offer the option of us arranging the return, ensuring proper handling to prevent transit damage. Alternatively, you may opt to arrange the return yourself, following our guidance to ensure the goods' safe and secure return.

Faulty/Damaged Products:

In the rare instance of receiving a damaged or faulty product, promptly notify us via phone or email for immediate assistance. Should the product sustain damage within 30 days of purchase, it falls under the terms of the Consumer Rights Act 2015, enabling you to seek a full refund, repair, or replacement as per your preference.

For further enquiries or assistance:
Returns: enquiries@inspirationalfires.co.uk
Sales: orders@inspirationalfires.co.uk

Thank you.